Shipping Policy
Key Information:
- Order Cut-Off Time: 4:00 PM AEST
- Order Processing: 1-2 working days (Monday - Friday)
- Shipping Time: 5-7 working days (Monday - Friday)
- Free Delivery: Available on all orders within Australia.
Shipping Procedure
Once you place your order, you’ll receive a confirmation email as we begin processing it, which typically takes 1-2 working days (Monday - Friday). After that, your order will be dispatched, and you’ll get an email with tracking details. Shipping usually takes 5–7 working days (Monday - Friday). We’re pleased to offer free delivery on all orders within Australia.
Delays
If your order hasn’t arrived within the maximum timeframe, don’t worry as delays can occasionally occur due to peak seasons, holidays, weather, or other circumstances.
We kindly ask you to allow an additional 3 working days (Monday - Friday) before reaching out. If your order hasn’t arrived by then, please contact us at support@strayanwear.com, and we’ll investigate the issue.
Cancellations
If you need to cancel your order, you can do so by contacting us at support@strayanwear.com. Please ensure you contact us as soon as possible, as we won’t be able to cancel your order once it has been processed.
Damaged or Incorrect Items
In the event you receive damaged or incorrect items, we’re here to help! Take a photo of the issue and email it to us at support@strayanwear.com. We’ll make sure to resolve the problem and send you the correct item or a replacement.
Business Information
Strayan Wear is operated by Intershopper Limited, a company registered in the United Kingdom.
Company Number: 15965111
DUNS Number: 232507225
Address:
Chase Business Centre
39-41 Chase Side
London N14 5BP
Business Hours:
Monday - Friday, 9:00 AM - 5:00 PM AEST
Email: support@strayanwear.com
Phone: +447441477974