Return and Refund Policy

Key Details:

  • Return Period: 30 days from delivery date
  • Restocking Fee: None
  • Refund Time: Within 7 days
  • Shipping Costs for Returns: Paid by the customer
  • We accept exchanges
  • This policy is subject to our Terms of Service

Return Process

You have 30 days from the delivery date to return your items. To start the return process, email us at support@strayanwear.com with your order details and the reason for the return. Please ensure the items are unused, unworn, and in their original packaging with all tags attached. Returns will not be accepted without prior approval or if more than 30 days have passed since delivery. Once your request is approved, you’ll receive instructions on how to return the item. Make sure the product is securely packed to prevent damage during transit. Please note that customers are responsible for return shipping costs.

  • Refunds

    Once we receive your returned package, it will be inspected, and then your refund will be issued to the original payment method. Please allow up to 7 days for the process to be completed. No restocking fees apply.

  • Exchanges

    Changed your mind and want a different item? No problem! Just reach out to us at support@strayanwear.com with the details of what you’d like to exchange, and we’ll guide you through the process.

  • Cancellations

    If you wish to cancel your order, contact us as soon as possible at support@strayanwear.com. Please note that we cannot guarantee cancellations once the order has been processed.

  • Damaged or Incorrect Items

    In the event you receive damaged or incorrect items, we’re here to help! Take a photo of the issue and email it to us at support@strayanwear.com. We’ll make sure to resolve the problem and send you the correct item or a replacement.

Business Information
Strayan Wear is operated by Intershopper Limited, a company registered in the United Kingdom.

Company Number: 15965111
DUNS Number: 232507225

Address:
Chase Business Centre
39-41 Chase Side
London N14 5BP

Business Hours:
Monday - Friday, 9:00 AM - 5:00 PM AEST

Email: support@strayanwear.com
Phone: +447441477974